Refund Eligibility: Due to the perishable nature of our seasoning products, we do not accept returns for opened or used items. Refunds or replacements are offered for the following reasons: Damaged packaging upon delivery; Wrong item shipped; Product quality issues (e.g., contamination or expiration concerns).
Timeframe: Requests for refunds or replacements must be made within 14 days of delivery. Proof of purchase (order confirmation or receipt) is required.
Process for Refund or Replacement: Contact our team with the following details: Order number, Description of the issue, Photos of the product and/or packaging (if applicable).
Resolution Options: If eligible, you can choose one of the following: (1) Replacement: A new item shipped at no cost to you. (2) Refund: A refund processed to your original payment method within 5–7 business days.
Non-Refundable Circumstances: Items purchased on final sale or promotional discounts. Issues arising from improper storage (e.g., exposure to moisture, heat).
Shipping Costs: If the issue is our fault (e.g., damaged or wrong product), we will cover shipping costs for replacements. For non-qualifying returns, shipping costs are non-refundable.
